Shipping policy

Shipping Policy — Chronvia

Effective date: August 8, 2026

At Chronvia, we work to process and deliver every order as quickly and reliably as possible. Many of our products are made to order and fulfilled through trusted third-party production and shipping partners.

Order Processing and Fulfillment

Most orders require approximately 2–5 business days for production and fulfillment before they are shipped. Fulfillment time is separate from shipping transit time and may vary by product, order volume, and fulfillment location.

Orders are not normally processed or fulfilled on weekends or major holidays.

Shipping Rates

Shipping charges are displayed during checkout before payment is completed.

Chronvia may offer:

A standard flat shipping rate
Free shipping during eligible promotions
Different rates based on the products or destination

The shipping amount shown at checkout is the rate that applies to your order.

Estimated Delivery

Estimated delivery time includes:

Production and fulfillment time + shipping transit time

Delivery estimates shown during checkout are estimates and are not guaranteed. Orders may be delayed because of carrier disruptions, severe weather, holidays, high order volumes, customs processing, or other circumstances outside Chronvia’s control.

Tracking Information

When tracking is available, customers will receive a shipping confirmation email containing their tracking information.

Tracking updates may take time to appear after a shipping label has been created.

Multiple Packages

Products within the same order may be fulfilled from different facilities. As a result, an order may arrive in multiple packages and on different dates.

You will not be charged additional shipping fees simply because an order is divided into multiple shipments.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Contact support@chronvia.com immediately if you notice an address error. An address can generally be changed only before the order has shipped.

If an order is returned because the address was incorrect, incomplete, undeliverable, or the package was unclaimed, additional shipping charges may apply before the order can be resent.

Lost Packages

If your package has not arrived by the estimated delivery date, please:

Review the tracking information.
Check around the delivery location.
Ask household members, neighbors, or building management.
Contact the shipping carrier.
Contact Chronvia Customer Support.

Suspected lost-in-transit orders should be reported to us within 30 days of the estimated delivery date.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, contact the carrier first and check with household members, neighbors, your mailroom, or building management.

Chronvia will review the available tracking information, but we cannot guarantee a replacement or refund for every package marked as successfully delivered.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery.

Please provide:

Your full name
Your order number
A description of the issue
Clear photos showing the item and packaging

Approved claims may qualify for a replacement or refund under our Return & Refund Policy.

Delivery Restrictions

Chronvia does not offer local pickup unless that option is specifically displayed during checkout.

We reserve the right to restrict shipping to certain addresses, regions, or destinations when delivery is unavailable or prohibited.

Taxes and Duties

Applicable sales taxes are calculated during checkout where required.

For international orders, customers are responsible for any customs duties, import taxes, or fees charged by the destination country unless otherwise stated during checkout.

Contact Us

For shipping questions or assistance with an order, contact:

Chronvia Customer Support
Email: support@chronvia.com
Website: www.chronvia.com

Please include your full name and order number so we can assist you more efficiently.

Policy Updates

Chronvia may update this Shipping Policy as our rates, fulfillment services, destinations, or delivery options change. Updates take effect when the revised policy is published on our website.