Frequently Asked Questions
ORDERS
How do I place an order?
Browse our products, choose your items, add them to your cart, and check out. You’ll get a confirmation email right away.
Can I change or cancel my order?
If you need to change or cancel it, contact us as soon as possible. Once an order enters processing, changes might not be possible, but we’ll try.
How long does order processing take?
Orders usually process within 1 to 2 business days.
How do I track my order? As soon as your order ships, you’ll get a tracking link by email, and if you need help, reach out with your order number.
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SHIPPING
How long does shipping take?
United States
Estimated delivery: 4– up to 7 business days.Tracking is provided once it ships, and delivery times can vary.
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Canada
Estimated delivery: 5– up to 10 business days
Tracking is provided once it ships, and delivery times can vary.
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International
Estimated delivery: 7– up to 20 business days
Delivery times vary depending on your destination and local customs processing.
Do you ship internationally?
Yes, rates are calculated at checkout and customers are responsible for any customs or import fees
How do I track my order? As soon as your order ships, you’ll get a tracking link by email, and if you need help, reach out with your order number.
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RETURNS
What’s your return policy?
Returns are accepted within 14 days of delivery. Items must be unused and unopened in original condition.
How do I start a return?
Contact our support team with your order number and we’ll guide you through the next steps.
Are shipping fees refundable?
Probably not. Shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is incorrect or damaged.
What if my order arrives damaged or incorrect?
Send us a photo and your order number within 7 days, and we’ll replace it or refund you.
How long do refunds take?
Once we receive and inspect your return, refunds are issued to your original payment method. Banks typically post the refund within five to ten business days.
Do you offer exchanges?
Right now we don’t offer direct exchanges. Place a new order and return the original item if eligible.
What if my order arrives damaged or incorrect?
Contact us within 14 days of delivery with photos of the issue. We’ll review your request and provide a replacement or refund if appropriate.
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PAYMENTS
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.
Is my payment secure?
Yes. Every transaction is encrypted and processed securely to trusted payment providers
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PRODUCT CARE
Are your products safe for sensitive skin? Our products are made with gentle ingredients, but we always recommend a patch test first.
Do your products contain fragrances or harsh chemicals? We focus on clean, skin-friendly formulas. Check each product page for full ingredient details.
How should I store my skincare products? Store them in a cool, dry place away from direct sunlight
How often should I use the product? Follow the directions on each product page. If you’re new to an ingredient, start slowly and see how your skin responds.
Do I need to do a patch test? Yes. We recommend a patch test before full use.
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Need Help?
Our Team Care team is here for you.
Email: support@chronvia.com