Refund policy

Return & Refund Policy — Chronvia

At Chronvia, we are committed to delivering quality products and making sure your order arrives as expected. If there is a problem with your order, our customer support team is here to help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

To help us review your request, please include:

Your full name
Your order number
A brief description of the issue
Clear photos showing the damaged, defective, misprinted, or incorrect item

Once your request has been reviewed and approved, we may provide a replacement or refund at no additional cost.

Return Eligibility

An item may qualify for a return, replacement, or refund when it is:

Damaged during delivery
Defective or misprinted
Different from the item ordered

Please contact us for approval before returning an item.

Non-Returnable Items

We do not accept returns or issue refunds for:

Orders placed with the wrong size, color, or product variant selected by the customer
Orders where the customer changes their mind after purchase
Items returned without prior approval
Products that have been used, washed, worn, altered, or damaged after delivery

Please carefully review the product description, sizing information, color, and selected variant before completing your purchase.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned or cannot be delivered because of an incorrect or incomplete address, additional shipping fees may apply before the order can be resent.

Lost Packages

If your package appears to be lost in transit, please contact us with your full name and order number. We will review the shipment information and determine the appropriate next step.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

After a refund has been issued, the time required for it to appear in your account may vary depending on your bank or payment provider.

Contact Us

For questions, returns, replacements, or refund requests, contact Chronvia Customer Support at:

support@chronvia.com

Please include:

Your full name
Your order number
A description of the issue
Clear photos if the item is damaged, defective, misprinted, or incorrect

Providing complete information will help us review and respond to your request as quickly as possible.

Policy Updates

Chronvia reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect when the revised policy is published on our website.