Política de envío
Shipping Policy — Chronvia
Effective date: August 8, 2026
At Chronvia, we are committed to a smooth and reliable shopping experience from the moment you place your order. If your order arrives damaged, incorrect, or doesn’t meet the conditions in our return policy, our customer care team is here to help
Order Processing and Fulfillment
Most orders are processed 1–2 business days. Processing time is separate from shipping transit time and may vary during high-volume periods or major holidays.
Orders are not normally processed or fulfilled on Sundays or major holidays.
Shipping Rates
Chronvia offers free standard shipping within the United States.
For international orders, shipping rates are calculated at checkout based on the destination and order details.
Any applicable shipping charge will be clearly displayed before payment is completed.
Estimated Delivery
Estimated delivery time includes:
Order processing time + shipping transit time
Delivery estimates shown at checkout are estimates and are not guaranteed. Orders may occasionally be delayed due to carrier disruptions, severe weather, holidays, customs processing, high order volumes, or other circumstances outside Chronvia’s control.
Tracking Information
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information.
Tracking updates may take some time to appear after the carrier receives your package.
Multiple Packages
Some skincare products in the same order may be fulfilled from different locations. As a result, your order may arrive in separate packages and on different dates.
You will not be charged additional shipping fees beyond the amount shown at checkout simply because your order is divided into multiple shipments.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error, contact support@chronvia.com as soon as possible. Address changes may only be possible before the order has been processed or shipped.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.
Lost Packages
If your package has not arrived by the estimated delivery date, please first:
• Review your tracking information.
• Check around your delivery location.
• Ask household members, neighbors, or building management.
• Contact the shipping carrier.
• If you still cannot locate the package, contact Chronvia Customer Support with your order number.
We’ll review the available tracking information and help determine the appropriate next step.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, your mailroom, or building management and contact the carrier first.
If the package is still missing, contact support@chronvia.com. We’ll review the available shipping information and assist you further.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect,please contact us within 30 days of delivery.
Please provide:
Your full name
Order number
A brief description of the issue
Clear photos of the product and packaging.
Approved claims may qualify for a replacement or refund under our Return & Refund Policy.
Delivery Restrictions
Chronvia does not offer local pickup unless that option is specifically displayed during checkout.
We may restrict shipping to certain addresses, regions, or destinations where delivery is unavailable, limited, or prohibited.
Taxes and Duties
Applicable sales taxes may be calculated at checkout where required.
For international orders, customers may be responsible for customs duties, import taxes, or other fees charged by the destination country. These charges are not included unless clearly stated at checkout.
Contact Us
For questions about shipping or assistance with an order, contact:
Chronvia Customer Care Support
Email: support@chronvia.com
Website: www.chronvia.com
Please include your full name and order number so we can assist you as quickly as possible.
Policy Updates
Chronvia may update this Shipping Policy as shipping rates, carriers, delivery location, or fulfillment options charge. Any Updates take effect once the revised policy is published on our website.