Política de reembolso
Return & Refund Policy — Chronvia
At Chronvia, we are committed to a smooth and reliable shopping experience from the moment you place your order. If your order arrives damaged, incorrect, or doesn’t meet the conditions in our return policy, our customer care team is here to help.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us review your request, please include:
Your full name
Your order number
A brief description of the issue
Clear photos showing the item and packaging
Once reviewed and approved, we'll offer a replacement or refund at no extra cost.
Return Eligibility
An item may qualifies for a return, or refund if it arrives:
Damaged during delivery
Defective or misprinted
Different from the item ordered
Contact us with your order details for approval before returning an item.
Non-Returnable Items
For health and hygiene reasons;
We can’t accept returns or issue refunds for products that have been opened, used, or unsealed, or for items damaged after delivery due to improper use or storage.
Items sent back without prior approval
Orders where the customer simply changes their mind after opening or using the product are also non-returnable.
Please review the product description, ingredients, size, and other details carefully before completing your purchase.
Incorrect or Incomplete Shipping Addresses
Please double-check your shipping address at checkout. Orders with incorrect or incomplete addresses may be delayed or returned. We’re not responsible for delays or losses due to address errors, but if the package comes back to us, we’ll work with you on reshipment.
Lost Packages
If your package seems lost in transit, contact us with your full name and order number. And we will review the shipping details and guide you on the next step.
Refund Processing
Approved refunds go back to your original payment method.
Timing depends on your bank or payment provider.
Contact Us
For questions, returns, replacements, or refund requests, contact Our Customer Support Team at:
support@chronvia.com
Please include:
Your full name
Your order number
A Short description of the issue
And a clear photos if the item is damaged, or incorrect.
That Helps Us reviews and respond quickly
Policy Updates
Chronvia may update this policy at any time. Changes take effect once posted on our site.